SWAZILAND n = 20 Yes No 4. Does the authority publish their procedures for dealing with information requests? Partial Additional Information • 5. Did the institution provide all of the information requested? • 6. Did the institution provide written reasons for the refusal of information? • 7. Did the institution disclose information about its operations, budgets, structure etc. • 8. Did the authority provide information without questioning the aims and motivations of the applicant? • 9. Did the institution acknowledge your request for information within 7 days? • 10. Was the information received clear and understandable? • Total Score: 12/20 3. Ministry of Housing and Urban Development Category 1: Website http://www.gov.sz/index.php?option=com_content&view=article&id=274&Itemid=429 The website contains up-to-date information and also has news and events which makes it more informative. n = 20 1. Does this website contain up to date information? Yes No Partial Additional Information • 2. Does the website contain the following: a) A description of its powers, as well as data on the organisational structure, the functions, and the responsibilities of the administration? b) A list of laws, Acts etc. issued within the scope of its powers? • Not all the information is available. • Not all the information is available. • Working hours not mentioned. • c) Reports, policies, programmes? d) Budget and expenditure? • e) Information about procurement procedures, signed contracts? • f) Vacancy and employment procedures? • g) The address, telephone number, and working hours of the institution? h) The contact details of specific public officials? • i) A mechanism to request and receive a response to electronic messages and requests for information? • Total Score: 11/20 CATEGORY 2: REQUESTS FOR INFORMATION The following questions were sent to Ministry of Housing and Urban Development: 1. Do you have a communication strategy as a Ministry? 2. Does your Ministry have a website? 3. If so, how often is your website updated? Who is in charge of your website? 4. How would you describe the relationship between the Ministry and media? 5. What is the Ministry doing to ensure that the elderly or pensioners do not lose their homes due to their inability to pay rates? 6. The Malkerns Valley is known for its arable land in the country but it is now turned into a town; what is the criterion used by the Ministry for designating a farmland to a town?