SWAZILAND n = 20 Yes No Partial 8. Did the authority provide information without questioning the aims and motivations of the applicant? • 9. Did the institution acknowledge your request for information within 7 days? • 10. Was the information received clear and understandable? Additional Information • Total Score: 12/20 2. Ministry of Health Category 1: Website http://www.gov.sz/index.php?option=com_content&view=article&id=267&Itemid=403 The website is up-to-date as it contains more information on the operations, programmes and achievements. It has a section dedicated to news and events. n = 20 Yes 1. Does this website contain up to date information? No Partial Additional Information • 2. Does the website contain the following: a) A description of its powers, as well as data on the organisational structure, the functions, and the responsibilities of the administration? • b) A list of laws, Acts etc. issued within the scope of its powers? • c) Reports, policies, programmes? • d) Budget and expenditure? • e) Information about procurement procedures, signed contracts? • f) Vacancy and employment procedures? No information on signed contracts. • g) The address, telephone number, and working hours of the institution? • h) The contact details of specific public officials? • i) A mechanism to request and receive a response to electronic messages and requests for information? • Total Score: 12/20 CATEGORY 2: REQUESTS FOR INFORMATION The following questions were sent to Ministry of Health: 1. Do you have a communication strategy as a Ministry? 2. Does your Ministry have a website? 3. If so, how often is your website updated? Who is in charge of your website? 4. How would you describe the relationship between the Ministry and media? 5. Due to shortages in the government hospitals and clinics, sick people get some of their prescribed medication from pharmacies. What is the Ministry doing to overcome this health challenge? 6. What strategies does the Ministry have in place to deal with the long queues in the hospitals and clinics? n = 20 Yes No 1. Is there an official designated to take and respond to information requests? • 2. Did the institution reply within 21 days? • 3. Did the institution respond to the request for information? • Partial Additional Information Information Officer