SWAZILAND n = 20 Yes No 1. Is there an official designated to take and respond to information requests? • 2. Did the institution reply within 21 days? • 3. Did the institution respond to the request for information? • Partial Additional Information Principal Secretary 4. Does the authority publish their procedures for dealing with information requests? • 5. Did the institution provide all of the information requested? • 6. Did the institution provide written reasons for the refusal of information? • 7. Did the institution disclose information about its operations, budgets, structure etc. • 8. Did the authority provide information without questioning the aims and motivations of the applicant? • 9. Did the institution acknowledge your request for information within 7 days? • 10. Was the information received clear and understandable? • Total Score: 12/20 4. Ministry of Labour and Social Security Category 1: Website http://www.gov.sz/index.php?option=com_content&view=article&id=242&Itemid=311 The website does not contain up-to-date information and it does not have a news and events section. n = 20 Yes No 1. Does this website contain up to date information? Partial Additional Information • 2. Does the website contain the following: a) A description of its powers, as well as data on the organisational structure, the functions, and the responsibilities of the administration? • b) A list of laws, Acts etc. issued within the scope of its powers? • c) Reports, policies, programmes? d) Budget and expenditure? • e) Information about procurement procedures, signed contracts? • f) Vacancy and employment procedures? • g) The address, telephone number, and working hours of the institution? h) The contact details of specific public officials? • i) A mechanism to request and receive a response to electronic messages and requests for information? • Total Score: 8/20 CATEGORY 2: REQUESTS FOR INFORMATION The following questions were sent to Ministry of Labour and Social Security: 1. Do you have a communication strategy as a Ministry? 2. Does your office have a website? 3. If so, how often is your website updated? Who is in charge of your website? • Policies and programmes. • Working hours not mentioned. Minister, Principal Secretary & UnderSecretary