SWAZILAND Part 2: Request for oral information Please note that there was no opportunity for an oral information session because the official was consistently unavailable. Oral questions that would have been asked had the opportunity been given: 1. How do you reach the ordinary Swazi in rural areas? 2. Do you have outreach programs that are delivered in local languages? 3. How do you use social media to widen your reach? n = 20 Yes No Additional Information 1. Is there an official designated to take and respond to information requests? (Please state title of officials in ‘Additional Information’) s 2. Did the institution reply within 21 days? (If less than 7 please state in ‘Additional Information’) s 3. Did the institution respond to your oral request for information? s 4. Did the person dealing with your request have a friendly and helpful attitude? s 5. Did officials provide reasonable advice and assistance when seeking information? s 6. Did the institution provide all of the information requested? (If partially please mark ‘No’, and indicate in ‘Additional Information’ how much of the information requested was supplied) s 7. Did the institution provide written reasons for the refusal of information? (If information was not refused, please contact institution to find out what the policy is in this regard – if they supply written reasons for refusal mark ‘Yes’) s 8. Did the institution disclose information about its operations, budgets, structure etc. s 9. Did the institution acknowledge your request for information within 7 days? s 10. Was the information received clear and understandable? s Status is unknown but all communications are directed to the PS We never sat down with anyone for an oral interview and there was no oral interview over the phone. An oral interview was requested and denied. Information not received Total Score: 0/20 4. Smart Partnership Secretariat CATEGORY 1: WEBSITE http://www.gov.sz/index.php?option=com_content&id=412&Itemid=216 A standard government website: mission statements, responsibilities, objectives and contacts details. There is no recent information. n = 20 1. Does this website contain up to date information? Yes No Partial Additional Information s 2. Does the website contain the following: a) A description of its powers, as well as data on the organisational structure, the functions, and the responsibilities of the administration? s b) A list of laws, Acts etc. issued within the scope of its powers? s c) Reports, policies, programs? d) Budget and expenditure? s e) Information about procurement procedures, signed contracts? s f) Vacancy and employment procedures? s g) The name and address, telephone number, and the working hours of the respective institution? 78 s Only programs s No information on working hours