SWAZILAND n = 20 Yes No h) The contact details of public officials? s i) A mechanism to request and receive a response to electronic messages and requests for information? s Partial Additional Information Email addresses and fax numbers of officials Total Score: 6/20 CATEGORY 2: REQUESTS FOR INFORMATION Part 1: Request for written information The following questions were sent to the Smart Partnership Secretariat: 1. Does your office have an information desk? 2. Does your office have a website? 3. If so, how often is your website updated? And who is in charge of your website? 4. What specifically has the Smart Partnership done to improve the lives of citizens? 5. What is the budget for Smart Partnership this year? 6. How is the initiative working with other ministries to promote public participation? n = 20 Yes No 1. Is there an official designated to take and respond to information requests? (Please state title of officials in ‘Additional Information’) s 2. Did the institution reply within 21 days? (If less than 7 please state in ‘Additional Information’) s 3. Did the Institution respond to a request for information? s s s 6. Did the institution provide written reasons for the refusal of information? (If information was not refused, please contact institution to find out what the policy is in this regard – if they supply written reasons for refusal mark ‘Yes’) 7. Did the institution disclose information about its operations, budgets, structure etc. s 8. Did the authority provide information without questioning the aims and motivations of the applicant? s 9. Did the institution acknowledge your request for information within 7 days? 10. Was the information received clear and understandable? The Head of Secretariat s 4. Does the authority publish their procedures for dealing with information requests? 5. Did the institution provide all of the information requested? (If partially please mark ‘No’, indicate in ‘Additional Information’ how much of the information requested was supplied) Additional Information There was no refusal and the institution promotes access to its information s s All information received was clear Total Score: 16/20 Part 2: Request for oral information Oral questions asked of the Smart Partnership Secretariat: 1. How do you influence government policies and programs? 2. How do you get your message to the grass roots? 3. How does your department engage with the political process? 79