SWAZILAND n = 20 Yes No b) A list of laws, Acts etc. issued within the scope of its powers? s c) Reports, policies, programs? s Partial No reports published d) Budget and expenditure? s e) Information about procurement procedures, signed contracts? s f) Vacancy and employment procedures? s There is no link to the homepage where the national budget allocations are found s g) The name and address, telephone number, and the working hours of the respective institution? h) The contact details of public officials? s i) A mechanism to request and receive a response to electronic messages and requests for information? s Additional Information Information does not reveal the working hours There are emails and faxes Total Score: 13/20 CATEGORY 2: REQUESTS FOR INFORMATION Part 1: Request for written information The following questions were sent to the Ministry of Tinkhundla Administration and Development: 1. Does your office have an information desk? 2. Does your office have a website? 3. If so, how often is your website updated? And who is in charge of your website? 4. What specific programs does the ministry carry out in order to better the life of citizens? 5. What steps is the ministry taking in order to encourage grassroots participation in policy formulation in Swaziland? 6. How do you promote access to information, so that citizens can be informed? n = 20 Yes No Additional Information 1. Is there an official designated to take and respond to information requests? (Please state title of officials in ‘Additional Information’) s 2. Did the institution reply within 21 days? (If less than 7 please state in ‘Additional Information’) s 3. Did the Institution respond to a request for information? s 4. Does the authority publish their procedures for dealing with information requests? s 5. Did the institution provide all of the information requested? (If partially please mark ‘No’, indicate in ‘Additional Information’ how much of the information requested was supplied) s 6. Did the institution provide written reasons for the refusal of information? (If information was not refused, please contact institution to find out what the policy is in this regard – if they supply written reasons for refusal mark ‘Yes’) s 7. Did the institution disclose information about its operations, budgets, structure etc. s 8. Did the authority provide information without questioning the aims and motivations of the applicant? s 9. Did the institution acknowledge your request for information within 7 days? 10. Was the information received clear and understandable? There is no formal set up. All requests are handled by the most senior official. The officer responsible was unavailable The emailed request was acknowledged on the same day, although responses to the questionnaire were not provided s s No information was received Total Score: 2/20 77