SWAZILAND n = 20 Yes No Additional Information 7. Did the institution disclose information about its operations, budgets, structure etc. s 8. Did the authority provide information without questioning the aims and motivations of the applicant? s 9. Did the institution acknowledge your request for information within 7 days? s The institution contacted the office 10. Was the information received clear and understandable? s The information was both clear and understandable Total Score: 18/20 Part 2: Request for oral information Oral questions asked of the Swaziland Competition Commission: 1. How do you reach the ordinary Swazi in rural areas? 2. Do you have outreach programs that are delivered in local languages? 3. How do you use social media to widen your reach? n = 20 Yes No Additional Information Communications Officer 1. Is there an official designated to take and respond to information requests? (Please state title of officials in ‘Additional Information’) s 2. Did the institution reply within 21 days? (If less than 7 please state in ‘Additional Information’) s 3. Did the institution respond to your oral request for information? s 4. Did the person dealing with your request have a friendly and helpful attitude? s The officer was friendly and open to assisting 5. Did officials provide reasonable advice and assistance when seeking information? s The officer contacted the researcher to give assistance 6. Did the institution provide all of the information requested? (If partially please mark ‘No’, and indicate in ‘Additional Information’ how much of the information requested was supplied) s 7. Did the institution provide written reasons for the refusal of information? (If information was not refused, please contact institution to find out what the policy is in this regard – if they supply written reasons for refusal mark ‘Yes’) s Although there was no refusal, a non-disclosure policy exists s 8. Did the institution disclose information about its operations, budgets, structure etc. 9. Did the institution acknowledge your request for information within 7 days? s 10. Was the information received clear and understandable? s Most of this information is on the website The institution contacted the office Total Score: 18/20 3. Ministry of Tinkhundla Administration and Development CATEGORY 1: WEBSITE http://www.gov.sz/index.php?option=com_content&view=article&id=505&Itemid=430 The website contains basic information about the ministry and programs that are offered. There are also contact details for officials responsible for the various programs. This website is not frequently updated. n = 20 1. Does this website contain up to date information? Yes No Partial Additional Information s 2. Does the website contain the following: a) A description of its powers, as well as data on the organisational structure, the functions, and the responsibilities of the administration? 76 s There is information on the various departments