BOTSWANA Detailed Findings 1. Botswana Communications Regulatory Authority (BOCRA) Category 1: Website www.bocra.org.bw The website is professional and aesthetically appealing. All the tabs have necessary, comprehensive and up-to-date information. It has interactive features and vital information about the organisation, such as statutory documents and tender procedures. BOCRA’s website has possibly set the standard of how public bodies’ websites should look and function. It has a FAQ section, an interactive complaints section, as well as legal documents and policies which govern the organisation. n = 20 Yes 1. Does this website contain up to date information? No Partial • Additional Information The information is up-todate. 2. Does the website contain the following: a) A description of its powers, as well as data on the organisational structure, the functions, and the responsibilities of the administration? • b) A list of laws, Acts etc. issued within the scope of its powers? • c) Reports, policies, programmes? • d) Budget and expenditure? • e) Information about procurement procedures, signed contracts? • f) Vacancy and employment procedures? • g) The address, telephone number, and working hours of the institution? • h) The contact details of specific public officials? • i) A mechanism to request and receive a response to electronic messages and requests for information? • Total Score: 16/20 CATEGORY 2: REQUESTS FOR INFORMATION The following questions were sent to BOCRA: 1. How many cases/complaints from service providers does BOCRA handle in a month? 2. Does BOCRA disaggregate cases according to gender and age? If so, can we have access to the latest information (report)? 3. How much does BOCRA get from the Ministry’s annual budget? 4. Which mobile service operator gets the most complaints from the public? n = 20 Yes No Partial Additional Information 1. Is there an official designated to take and respond to information requests? • The Director for Communication. 2. Did the institution reply within 21 days? • They replied within 21 days. 3. Did the institution respond to the request for information? • 4. Does the authority publish their procedures for dealing with information requests? • 5. Did the institution provide all of the information requested? • 6. Does the institution provide written reasons for the refusal of information? • No, however, the institution instead provides procedures for filing complaints and a customer satisfaction survey. As there was no refusal, reasons were not required. 11