ZAMBIA CATEGORY 2: REQUEST FOR INFORMATION The following questions were sent to the National Pension Scheme Authority (NAPSA): What is the mandate of NAPSA? How decentralised is NAPSA? Do you have a presence beyond provincial offices? How would you rate the compliance levels by employers in terms of NAPSA employee contributions? What are some of the current NAPSA investments? What are some of the challenges that the authority is facing? y y y y y n = 20 Yes No 1. Is there an official, who is designated to take and respond to information requests? X 2. Did the organisation reply within 21 days? X 3. Did the organisation respond to the request for information? X 4. Does the organisation publish their procedures for handling information requests? X 5. Did the organisation provide all of the requested information? X 6. Did the organisation provide written reasons for the refusal of information? X 7. Did the organisation disclose information about its operations, budgets, structure, etc. X 8. Did the authority provide information without questioning the aims and motivations of the applicant? X 9. Did the organisation acknowledge the request for information within 7 days? Partial Additional information X 10. Was the information received clear and understandable? X Total score: 8/20 9. PATENTS AND COMPANIES REGISTRATION AGENCY CATEGORY 1: WEBSITE ANALYSIS https://www.pacra.org.zm/ The Patents and Companies Registration Agency has an active website, which is updated regularly. It is user-friendly with information such as procurement, careers, publications, and initiatives. It has an active Facebook page and an X account which is not regularly updated. n = 20 Yes Does the website contain the following: 1. Up-to-date information? X 2. A description of the organisation’s powers and structure, as well as its functions and responsibilities? X 3. A list of laws, acts, etc, issued within the scope of its powers? X 4. Copies of reports, policies or programmes? X 104 No Partial Additional information