ZAMBIA n = 20 Yes No 5. Did the organisation provide all of the requested information? X 6. Did the organisation provide written reasons for the refusal of information? X 7. Did the organisation disclose information about its operations, budgets, structure, etc. X 8. Did the authority provide information without questioning the aims and motivations of the applicant? X 9. Did the organisation acknowledge the request for information within 7 days? X Partial Additional information X 10. Was the information received clear and understandable? Total score: 2/20 8. NATIONAL PENSION SCHEME AUTHORITY CATEGORY 1: WEBSITE ANALYSIS https://www.napsa.co.zm/ The National Pension Scheme Authority has an active website, which is updated regularly. It is user-friendly with information such as procurement, careers, publications, and initiatives. It has active Facebook and X accounts that are updated regularly. n = 20 Yes No Partial Additional information X Working hours are not listed. Does the website contain the following: 1. Up-to-date information? X 2. A description of the organisation’s powers and structure, as well as its functions and responsibilities? X 3. A list of laws, acts, etc, issued within the scope of its powers? X 4. Copies of reports, policies or programmes? X 5. Information on budget and expenditure? 6. Information about procurement procedures or signed contracts? X 7. Information about vacancy and employment procedures? X 8. The address, telephone number, and working hours of the organisation? 9. The contact details of specific public officials? X X 10. A mechanism to request and receive responses to electronic messages and requests for information? There is only a general email. X Total score: 15/20 103