TANZANIA n = 20 Yes No Did the institution disclose information about its operations, budgets, structure etc? • 8. Did the authority provide information without questioning the aims and motivations of the applicant? • 9. Did the institution acknowledge your request for information within 7 days? • 10. Was the information received clear and understandable? • 7. Partial Additional Information Total Score: 2/20 2. Public Service Pension Fund (PSPF) CATEGORY 1: WEBSITE www.pspf.go.tz The PSPF’s website is updated regularly and navigation is easy. It has current news and the services the PSPF offers are explained in detail. The website provides contact details, links to other websites and social media accounts (Twitter, Instagram and Facebook). The website uses two languages, namely Kiswahili and English, and it features an online customer service platform. n = 20 1. Does this website contain up-to-date information? Yes No Partial Additional Information • 2. Does the website contain the following: a) A description of its powers, as well as data on the organisational structure, the functions and the responsibilities of the administration? • b) A list of laws, Acts etc issued within the scope of its powers? • c) Reports, policies, programmes? • d) Budget and expenditure? • e) Information about procurement procedures and/or signed contracts? • • f) Vacancy and employment procedures? g) The address, telephone numbers and working hours of the institution? • h) The contact details of specific public officials? • i) A mechanism to request and receive a response to electronic messages and requests for information? • Total Score: 15/20 No employment procedures are provided. It is stated that there are no current vacancies. CATEGORY 2: REQUESTS FOR INFORMATION The following questions were sent to the PSPF: 1. There are plans to merge all pensions funds in the country into one fund. As the PSPF is a voluntary-based contribution fund, especially by the private sector, how do you see yourself fairing? 2. There are complaints by retirees concerning their benefits not being accrued on time once they are out of service. What does your fund do to make sure they get their dues on time? 3. We understand that you provide housing projects for low and middle income earners; how do they fair? 4. Currently, the government’s priority is industrial development. Do you have any plans to move in this direction? 5. If someone wants to get information from your organisation, how soon can he/she obtain it? 76