TANZANIA DETAILED FINDINGS 1. Workers Compensation Fund (WCF) CATEGORY 1: WEBSITE www.wcf.go.tz The WCF’s website has a clear template that is easy to navigate. Some important information is available on the website, such as contacts, information about the WCF’s services, their partners and news. The WCF also provides an online enquiry form. n = 20 Yes No Partial Additional Information • 1. Does this website contain up-to-date information? 2. Does the website contain the following: a) A description of its powers, as well as data on the organisational structure, the functions and the responsibilities of the administration? • b) A list of laws, Acts etc issued within the scope of its powers? • c) Reports, policies, programmes? • d) Budget and expenditure? • e) Information about procurement procedures and/or signed contracts? • f) Vacancy and employment procedures? • g) The address, telephone numbers and working hours of the institution? • h) The contact details of specific public officials? • i) A mechanism to request and receive a response to electronic messages and requests for information? • Total Score: 14/20 CATEGORY 2: REQUESTS FOR INFORMATION The following questions were sent to the WCF: 1. How do you compensate public and private sector employees? 2. How do you make sure that both public and private sector employees join this fund? 3. Do you have offices all over Tanzania? If not, are there any plans for expansion? 4. Your website has a “Customer Service” section; how effective and user-friendly is it? 5. I understand that this is a relatively new fund in the country; do you have enough knowledgeable and experienced staff? 6. I have been closely following your fund’s activities; do you believe the WCF generates enough income to run its activities? n = 20 1. Is there an official designated to take and respond to information requests? Yes No Partial Additional Information • 2. Did the institution reply within 21 days? • 3. Did the institution respond to the request for information? • 4. Does the authority publish their procedures for dealing with information requests? • 5. Did the institution provide all of the information requested? • 6. Does the institution provide written reasons for the refusal of information? • The respective person who was supposed to provide the answers was not around, but they called the researcher several times to say that they will answer soon, which they eventually did, but only after the end of the research period. 75