TANZANIA SUMMARY OF KEY FINDINGS Category 1: Website analysis • • • • • • • • All eight institutional websites have different information depending on the nature of their work. All government ministries’ websites have the same structure, template and contain similar information. There are common features between the websites of institutions and ministries: they have addresses, most have updated news and use two languages, namely Kiswahili and English. This makes the information available to most Tanzanians. The PSPF has unique features on its website that facilitate easy communication with customers. The TTB’s website lacks information on expenditure, budgets and procurement processes, among others. For most of the research period, the website of the MoJ was offline. The WCF’s website has a system with which a client can get help online without having to physically visit the office. The surveyed ministries provided detailed budget information, which informs citizens about incomes and expenditures. Category 2: Requests for information • • • • • • 74 The requests to the four public institutions were emailed and hand-delivered and the institutions acknowledged their receipt. The requests for information to the ministries were emailed and posted. Only two ministries acknowledged receipt: the MWI and the MTI. The PSPF responded just one day after the information was requested. The request was sent on 16 July, and they responded on 17 July 2018. The TTB acknowledged having received the information request on time. They replied within nine days, on 25 July 2018. They provided clear and understandable answers without questioning or doubting the researcher’s motives. The WCF’s answers were comprehensive. They provided clear and detailed explanations, however, they replied after the end of the research period and their answers therefore could not be counted towards this research. During the follow-up for the requested information (emails and phone calls), TANESCO and the MoA never fully responded, despite being reminded via email and phone on 4 August 2018.