TANZANIA

SUMMARY OF KEY FINDINGS
Category 1: Website analysis
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All eight institutional websites have different
information depending on the nature of their work.
All government ministries’ websites have the same
structure, template and contain similar information.
There are common features between the websites of
institutions and ministries: they have addresses, most
have updated news and use two languages, namely
Kiswahili and English. This makes the information
available to most Tanzanians.
The PSPF has unique features on its website that
facilitate easy communication with customers.
The TTB’s website lacks information on expenditure,
budgets and procurement processes, among others.
For most of the research period, the website of the
MoJ was offline.
The WCF’s website has a system with which a client
can get help online without having to physically visit
the office.
The surveyed ministries provided detailed budget
information, which informs citizens about incomes
and expenditures.

Category 2: Requests for information
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The requests to the four public institutions were
emailed and hand-delivered and the institutions
acknowledged their receipt.
The requests for information to the ministries
were emailed and posted. Only two ministries
acknowledged receipt: the MWI and the MTI.
The PSPF responded just one day after the
information was requested. The request was sent on
16 July, and they responded on 17 July 2018.
The TTB acknowledged having received the
information request on time. They replied within
nine days, on 25 July 2018. They provided clear and
understandable answers without questioning or
doubting the researcher’s motives.
The WCF’s answers were comprehensive. They
provided clear and detailed explanations, however,
they replied after the end of the research period
and their answers therefore could not be counted
towards this research.
During the follow-up for the requested information
(emails and phone calls), TANESCO and the MoA
never fully responded, despite being reminded via
email and phone on 4 August 2018.

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