SWAZILAND n = 20 Yes No h) The contact details of specific public officials? • i) A mechanism to request and receive a response to electronic messages and requests for information? • Partial Additional Information Total Score: 16/20 CATEGORY 2: REQUESTS FOR INFORMATION The following questions were sent to Swaziland Energy Regulatory Authority: 1. How often is your website updated? 2. Who is in charge of your website? 3. How would you describe the relationship between SERA and media? 4. What can be done to bring down the high tariffs in order to make electricity more affordable for the poor? 5. What is SERA doing to ensure that Swaziland abides by the Paris Agreement, by not generating power from coal? n = 20 Yes No Partial 1. Is there an official designated to take and respond to information requests? • 2. Did the institution reply within 21 days? • 3. Did the institution respond to the request for information? • 4. Does the authority publish their procedures for dealing with information requests? • 5. Did the institution provide all of the information requested? • 6. Does the institution provide written reasons for the refusal of information? • 7. Did the institution disclose information about its operations, budgets, structure etc. • 8. Did the authority provide information without questioning the aims and motivations of the applicant? • 9. Did the institution acknowledge your request for information within 7 days? • 10. Was the information received clear and understandable? • Additional Information Total Score: 0/20 7. Swaziland Railway Category 1: Website http://www.swazirail.co.sz The Swaziland Railway website is up-to-date and informative; it contains relevant and comprehensive information, however, it does not display its budget. Its news and events section has the latest news and press releases; the latest dated July 2017. It also has social media pages on Facebook and Twitter. n = 20 1. Does this website contain up to date information? Yes No Partial Additional Information • 2. Does the website contain the following: a) A description of its powers, as well as data on the organisational structure, the functions, and the responsibilities of the administration? • b) A list of laws, Acts etc. issued within the scope of its powers? c) Reports, policies, programmes? • • 81