SWAZILAND CATEGORY 2: REQUESTS FOR INFORMATION The following questions were sent to Small Enterprises Development Company: 1. How often is your website updated? 2. Who is in charge of your website? 3. How would you describe the relationship between SEDCO and media? 4. What is SEDCO doing to promote entrepreneurship nationwide? 5. What is SEDCO doing to encourage small and medium enterprises to graduate to the level of big business? n = 20 Yes No Partial 1. Is there an official designated to take and respond to information requests? • 2. Did the institution reply within 21 days? • 3. Did the institution respond to the request for information? • 4. Does the authority publish their procedures for dealing with information requests? • 5. Did the institution provide all of the information requested? • 6. Does the institution provide written reasons for the refusal of information? • 7. Did the institution disclose information about its operations, budgets, structure etc. • 8. Did the authority provide information without questioning the aims and motivations of the applicant? • 9. Did the institution acknowledge your request for information within 7 days? • 10. Was the information received clear and understandable? • Additional Information Total Score: 0/20 6. Swaziland Energy Regulatory Authority Category 1: Website http://www.sera.org.sz/index.php/licensing-and-compliance The Swaziland Energy Regulatory Authority’s website is not only attractive with its flashing slides, but it is also the most informative with its up-to-date information detailing its operations. In terms of social media sites, it has both Facebook and Twitter. It also has an electronic form for enquiries. n = 20 1. Does this website contain up to date information? Yes No Partial Additional Information • 2. Does the website contain the following: a) A description of its powers, as well as data on the organisational structure, the functions, and the responsibilities of the administration? b) A list of laws, Acts etc. issued within the scope of its powers? • c) Reports, policies, programmes? • d) Budget and expenditure? • Budget is available in the National Budget • Working hours not mentioned e) Information about procurement procedures, signed contracts? • f) Vacancy and employment procedures? • g) The address, telephone number, and working hours of the institution? 80 •