SWAZILAND n = 20 Yes No Partial d) Budget and expenditure? • e) Information about procurement procedures, signed contracts? • f) Vacancy and employment procedures? • g) The address, telephone number, and working hours of the institution? Additional Information Budget is available in the National Budget • h) The contact details of specific public officials? • i) A mechanism to request and receive a response to electronic messages and requests for information? • Total Score: 14/20 CATEGORY 2: REQUESTS FOR INFORMATION The following questions were sent to Swaziland Railway: 1. How often is your website updated? 2. Who is in charge of your website? 3. How would you describe the relationship between the Swaziland Railway and media? 4. What is the Swaziland Railway doing to reduce the number of railway accidents? 5. Why is it taking longer than expected to start building the rail link between Swaziland and South Africa? n = 20 Yes No Partial 1. Is there an official designated to take and respond to information requests? • 2. Did the institution reply within 21 days? • 3. Did the institution respond to the request for information? • 4. Does the authority publish their procedures for dealing with information requests? • 5. Did the institution provide all of the information requested? • 6. Does the institution provide written reasons for the refusal of information? • 7. Did the institution disclose information about its operations, budgets, structure etc. • 8. Did the authority provide information without questioning the aims and motivations of the applicant? • 9. Did the institution acknowledge your request for information within 7 days? • 10. Was the information received clear and understandable? • Additional Information Total Score: 0/20 8. Swaziland Tourism Authority Category 1: Website http://www.thekingdomofswaziland.com The Swaziland Tourism Authority’s website does not provide any information on its internal operations but serves as the marketing tool of the organisation. It has up-to-date information on tourism in the Kingdom targeting tourists. It is also the only website that has a blog. 82