CATEGORY 1: WEBSITE www.lhda.org.ls The website is one of the best surveyed. It is up-to-date and contains information about the organisation, covering topics such as history, policies, legal framework, and tendering and employment procedures. It is active on social media sites (Facebook, Google Plus and Twitter) and regularly posts information and updates. n = 20 Yes No Partial Additional information Does the website contain the following: 1. Up-to-date information? X 2. A description of the organisation’s powers and structure, as well as its functions and responsibilities? X 3. A list of laws, acts, etc, issued within the scope of its powers? X 4. Copies of reports, policies or programmes? X 5. Information on budget and expenditure? X 6. Information about procurement procedures or signed contracts? X 7. Information about vacancy and employment procedures? X 8. The address, telephone number, and working hours of the organisation? X 9. The contact details of specific public officials? X X 10. A mechanism to request and receive responses to electronic messages and requests for information? Total score: 18/20 CATEGORY 2: REQUEST FOR INFORMATION A request for the following information was sent to Lesotho Highlands Development Authority (LHDA): Since the outbreak of the COVID-19 pandemic, what has been its impact on: ¾ The daily or basic functions of your organisation? ¾ The information dissemination? ¾ Have there been any reported cases amongst members of staff or their close contacts? ¾ To what extent could you say that LHDA is responsive to the public’s access to information needs? ¾ Do you have a public response/feedback platform through which to assess the public’s views about your organisation? ¾ Do you have active cyberspace platforms – website, social media (such as Facebook, Twitter or Instagram), for people to access information about your services? If so, how effective are they? If not, why? ¾ Do you have a sense of, or idea as to whether, the public is satisfied by the service received from LHDA? ¾ On a scale of 1-10, how efficient is LHDA in serving the public? y n = 20 Yes 1. Is there an official, who is designated to take and respond to information requests? 2. Did the organisation reply within 21 days? RETURN TO CONTENTS PAGE No X Additional information Public Relations Manager X 48 Partial LESOTHO 3. LESOTHO HIGHLANDS DEVELOPMENT AUTHORITY