Yes No 3. Did the organisation respond to the request for information? X 4. Does the organisation publish their procedures for handling information requests? X 5. Did the organisation provide all of the requested information? X 6. Did the organisation provide written reasons for the refusal of information? X 7. Did the organisation disclose information about its operations, budgets, structure, etc. X 8. Did the authority provide information without questioning the aims and motivations of the applicant? X 9. Did the organisation acknowledge the request for information within 7 days? X Partial Additional information X 10. Was the information received clear and understandable? Total score: 2/20 4. LESOTHO REVENUE AUTHORITY CATEGORY 1: WEBSITE www.lra.org.ls This website is very comprehensive and contains a wealth of information about the organisation. It has interactive features enabling users to submit feedback. The site is linked to various social media platforms (Facebook, Twitter, Linkedin and Youtube) which contain comprehensive information and are updated frequently. n = 20 Yes No Partial Additional information Does the website contain the following: 1. Up-to-date information? X 2. A description of the organisation’s powers and structure, as well as its functions and responsibilities? X 3. A list of laws, acts, etc, issued within the scope of its powers? X 4. Copies of reports, policies or programmes? X 5. Information on budget and expenditure? X 6. Information about procurement procedures or signed contracts? X 7. Information about vacancy and employment procedures? X 8. The address, telephone number, and working hours of the organisation? X 9. The contact details of specific public officials? X X 10. A mechanism to request and receive responses to electronic messages and requests for information? Total score: 18/20 RETURN TO CONTENTS PAGE 49 LESOTHO n = 20