Yes No Partial Additional information X 10. A mechanism to request and receive responses to electronic messages and requests for information? Total score: 13/20 CATEGORY 2: REQUEST FOR INFORMATION A request for the following information was sent to Lesotho Electricity Company (LEC): Since the outbreak of the COVID-19 pandemic, what has been its impact on: ¾ The daily or basic functions of your organisation? ¾ The information dissemination? ¾ Have there been any reported cases amongst members of staff or their close contacts? ¾ To what extent could you say that LEC is responsive to the public’s access to information needs? ¾ Do you have a public response/feedback platform through which to assess the public’s views about your organisation? ¾ Do you have active cyberspace platforms – website, social media (such as Facebook, Twitter or Instagram), for people to access information about your services? If so, how effective are they? If not, why? ¾ Do you have a sense of, or idea as to whether, the public is satisfied by the service received from LEC? ¾ On a scale of 1-10, how efficient is LEC in serving the public? y n = 20 Yes No X 1. Is there an official, who is designated to take and respond to information requests? 2. Did the organisation reply within 21 days? 3. Did the organisation respond to the request for information? 4. Does the organisation publish their procedures for handling information requests? X 5. Did the organisation provide all of the requested information? X 6. Did the organisation provide written reasons for the refusal of information? X 7. Did the organisation disclose information about its operations, budgets, structure, etc. X 8. Did the authority provide information without questioning the aims and motivations of the applicant? X 9. Did the organisation acknowledge the request for information within 7 days? X Partial Additional information Public Relations Manager X X 10. Was the information received clear and understandable? X Total score: 4/20 RETURN TO CONTENTS PAGE 47 LESOTHO n = 20