ESWATINI 10. NATIONAL DISASTER MANAGEMENT AGENCY CATEGORY 1: WEBSITE ndma.org.sz The website has updated and useful information. It has toll free emergency numbers and a text message facility. It is also active on social media platforms (Facebook, Instagram and Twitter). The website also provides information on Eswatini COVID-19 Response. n = 20 Yes No Partial Additional information X 1. Is there an official, who is designated to take and respond to information requests? 2. Did the organisation reply within 21 days? 3. Did the organisation respond to the request for information? X 4. Does the organisation publish their procedures for handling information requests? X 5. Did the organisation provide all of the requested information? 6. Did the organisation provide written reasons for the refusal of information? 7. Did the organisation disclose information about its operations, budgets, structure, etc. 8. Did the authority provide information without questioning the aims and motivations of the applicant? 9. The contact details of specific public officials? X X X X X 10. A mechanism to request and receive responses to electronic messages and requests for information? Total score: 6/20 CATEGORY 2: REQUEST FOR INFORMATION A request for the following information was sent to National Disaster Management Agency: How often is the agency’s website updated? Who is in charge of the agency’s website? How would you describe the agency’s relationship with the media? What is the agency doing about the COVID-19 pandemic? What are other channels of communication does the agency use to disseminate public information? y y y y y n = 20 Yes 1. Is there an official, who is designated to take and respond to information requests? X 2. Did the organisation reply within 21 days? X 3. Did the organisation respond to the request for information? X 4. Does the organisation publish their procedures for handling information requests? X RETURN TO CONTENTS PAGE 39 No Partial Additional information