Yes No Partial Additional information X 5. Did the organisation provide all of the requested information? 6. Did the organisation provide written reasons for the refusal of information? 7. Did the organisation disclose information about its operations, budgets, structure, etc. 8. Did the authority provide information without questioning the aims and motivations of the applicant? 9. Did the organisation acknowledge the request for information within 7 days? X X X X 10. Was the information received clear and understandable? X Total score: 15/20 RETURN TO CONTENTS PAGE 40 ESWATINI n = 20