Yes 5. Did the organisation provide all of the requested information? X 6. Did the organisation provide written reasons for the refusal of information? X 7. Did the organisation disclose information about its operations, budgets, structure, etc. X 8. Did the authority provide information without questioning the aims and motivations of the applicant? 9. The contact details of specific public officials? X 10. A mechanism to request and receive responses to electronic messages and requests for information? X No Partial Additional information X Total score: 19/20 CATEGORY 2: REQUEST FOR INFORMATION A request for the following information was sent to Municipal Council of Manzini: How often is the council’s website updated? Who is in charge of the council’s website? How would you describe the council’s relationship with the media? What is the council doing about the COVID-19 pandemic? What other channels of communication does the council use to disseminate public information? y y y y y n = 20 Yes 1. Is there an official, who is designated to take and respond to information requests? X 2. Did the organisation reply within 21 days? X 3. Did the organisation respond to the request for information? X 4. Does the organisation publish their procedures for handling information requests? X 5. Did the organisation provide all of the requested information? X 6. Did the organisation provide written reasons for the refusal of information? 7. Did the organisation disclose information about its operations, budgets, structure, etc. 8. Did the authority provide information without questioning the aims and motivations of the applicant? 9. Did the organisation acknowledge the request for information within 7 days? No Partial Additional information X X X X 10. Was the information received clear and understandable? X Total score: 15/20 RETURN TO CONTENTS PAGE 38 ESWATINI n = 20