Final Draft/Rev.5 subscriptions regardless of the medium of transmission. (2) The provisions of this Part shall not apply to any information given to a subscriber in respect of his or her own subscription, or to information given to facilitate action in an emergency. Divulging of messages 102. No person shall intercept or tamper with a communication message or any information regarding a subscription or, divulge the contents or substance of such message or information to another person unless he or she(a) has the consent of the sender or addressee of such message or of the subscriber concerned; (b) so intercepts or tampers with the message or information or divulges the contents or substance thereof in pursuance of his or her intention to maintain the technical operation or quality of any service provided, or in pursuance of any other duty under the Act or these Regulations; or (c) is a witness in a court of law. PART XII - Consumer affairs Complaint handling procedure 103. (1) Every licensee shall provide a mechanism through which consumers may lodge complaints concerning the services given by such licensee and it shall be submitted to the Authority for approval. (2) Notwithstanding the generality of sub regulation (1) above, the procedures for lodging complaints shall provide for – (a) notification to customers of the right to complain; (b) availability of a complaint form or any other written method for raising complaints; and (c) maintenance of a log of consumer complaints. Consumer information 104. Every licensee shall provide to consumers information on products and services which is complete, accurate and up to date in a simple and clear language. Consumer information protection 105. (1) A licensee may collect and maintain information on individual consumers where it is reasonably required for its business purposes. 40