ZAMBIA n = 20 Yes No Partial 1. Is there an official designated to take and respond to information requests? • 2. Did the institution reply within 21 days? • 3. Did the institution respond to the request for information? • 4. Does the authority publish their procedures for dealing with information requests? • 5. Did the institution provide all of the information requested? • 6. Does the institution provide written reasons for the refusal of information? • 7. Did the institution disclose information about its operations, budgets, structure etc. • 8. Did the authority provide information without questioning the aims and motivations of the applicant? • 9. Did the institution acknowledge your request for information within 7 days? Additional Information When doing follow-ups, the researcher was asked to explain the reasons for requesting the information and was asked to resend and address the request for information to the Chief Executive Officer (CEO). The researcher was not given information as the CEO questioned the researcher’s motives. • 10. Was the information received clear and understandable? • Total Score: 2/20 3. Ministry of Education Category 1: Website http://www.moe.gov.zm/ The Ministry of Education’s website is up-to-date with its last update having been on July 2017. It also has two Facebook pages with a combined following of over twenty-five thousand (25,000) followers. However, only one of the Facebook pages is updated and has interaction with the audience. n = 20 1. Does this website contain up to date information? Yes No Partial Additional Information • 2. Does the website contain the following: a) A description of its powers, as well as data on the organisational structure, the functions, and the responsibilities of the administration? • b) A list of laws, Acts etc. issued within the scope of its powers? c) Reports, policies, programmes? • • d) Budget and expenditure? • e) Information about procurement procedures, signed contracts? • f) Vacancy and employment procedures? • g) The address, telephone number, and working hours of the institution? h) The contact details of specific public officials? i) A mechanism to request and receive a response to electronic messages and requests for information? Total Score: 10/20 104 • The website has an address and telephone number but no working hours. • The website has an email address for electronic requests of information. Additionally, its Facebook page has that provision. •