ZAMBIA

n = 20

Yes

No

Partial

1. Is there an official designated to take and respond to
information requests?

•

2. Did the institution reply within 21 days?

•

3. Did the institution respond to the request for
information?

•

4. Does the authority publish their procedures for dealing
with information requests?

•

5. Did the institution provide all of the information
requested?

•

6. Does the institution provide written reasons for the
refusal of information?

•

7. Did the institution disclose information about its
operations, budgets, structure etc.

•

8. Did the authority provide information without
questioning the aims and motivations of the applicant?

•

9. Did the institution acknowledge your request for
information within 7 days?

Additional Information

When doing follow-ups, the researcher was
asked to explain the reasons for requesting
the information and was asked to resend and
address the request for information to the
Chief Executive Officer (CEO).

The researcher was not given information as
the CEO questioned the researcher’s motives.

•

10. Was the information received clear and
understandable?

•

Total Score: 2/20

3. Ministry of Education
Category 1: Website
http://www.moe.gov.zm/
The Ministry of Education’s website is up-to-date with its last update having been on July 2017. It also has two Facebook pages with
a combined following of over twenty-five thousand (25,000) followers. However, only one of the Facebook pages is updated and has
interaction with the audience.
n = 20
1. Does this website contain up to date information?

Yes

No

Partial

Additional Information

•

2. Does the website contain the following:
a) A description of its powers, as well as data on the
organisational structure, the functions, and the responsibilities of
the administration?

•

b) A list of laws, Acts etc. issued within the scope of its powers?
c) Reports, policies, programmes?

•
•

d) Budget and expenditure?

•

e) Information about procurement procedures, signed contracts?

•

f) Vacancy and employment procedures?

•

g) The address, telephone number, and working hours of the
institution?
h) The contact details of specific public officials?
i) A mechanism to request and receive a response to electronic
messages and requests for information?

Total Score: 10/20			
104

•

The website has an address and
telephone number but no working
hours.

•

The website has an email address for
electronic requests of information.
Additionally, its Facebook page has
that provision.

•

Select target paragraph3