ZAMBIA n = 20 Yes No Partial 6. Does the institution provide written reasons for the refusal of information? • 7. Did the institution disclose information about its operations, budgets, structure etc. • 8. Did the authority provide information without questioning the aims and motivations of the applicant? • 9. Did the institution acknowledge your request for information within 7 days? • 10. Was the information received clear and understandable? • Additional Information Total Score: 2/20 2. National Housing Authority (NHA) Category 1: Website http://www.nha.co.zm/ The website of the National Housing Authority is not functional. The institution has a Facebook page with over 3000 followers, even though it rarely updates the page. Using the messaging option on Facebook, the researcher requested the NHA to provide the link to a working website. The institution replied after 7 days stating that the website was under maintenance. n = 20 Yes No 1. Does this website contain up to date information? Partial • Additional Information Both the website and the Facebook page have no up-to-date information. 2. Does the website contain the following: a) A description of its powers, as well as data on the organisational structure, the functions, and the responsibilities of the administration? • b) A list of laws, Acts etc. issued within the scope of its powers? • c) Reports, policies, programmes? • d) Budget and expenditure? • e) Information about procurement procedures, signed contracts? • f) Vacancy and employment procedures? • g) The address, telephone number, and working hours of the institution? • Their Facebook page has the telephone number, address and their working hours. h) The contact details of specific public officials? • i) A mechanism to request and receive a response to electronic messages and requests for information? • Total Score: 2/20 CATEGORY 2: REQUESTS FOR INFORMATION The following questions were sent to the National Housing Authority: 1. How many housing units has the National Housing Authority constructed in the last two years? 2. There are some housing units near the stadium which have been unoccupied for many years, even after completion; is this because they are too expensive and cannot cater for the ordinary Zambians? 3. What is the state of affairs with regards to the Macgor Project which was signed with Magcor International, and what progress has been made so far? 4. What policies does your institution have to help bridge the housing infrastructure deficit and how best can the nation address the housing deficit? 103