8. Did the authority provide information without questioning the aims and motivations of the applicant? 9. Did the organisation acknowledge the request for information within 7 days? Yes No Partial X X They appeared willing to cooperate, however no information was received. They did, however no information was received. X 10. Was the information received clear and understandable? Additional information LESOTHO n = 20 No information was received. Total score: 9/20 10. WATER AND SEWAGE COMPANY CATEGORY 1: WEBSITE www.wasco.co.ls The website is up-to-date and contains information relating to the organisation and its operations. It has interactive features. The organisation has active social media sites, which are regularly updated (their Facebook page in particular). n = 20 Yes No Partial Additional information Does the website contain the following: 1. Up-to-date information? X 2. A description of the organisation’s powers and structure, as well as its functions and responsibilities? X 3. A list of laws, acts, etc, issued within the scope of its powers? 4. Copies of reports, policies or programmes? X 5. Information on budget and expenditure? X 6. Information about procurement procedures or signed contracts? X 7. Information about vacancy and employment procedures? X 8. The address, telephone number, and working hours of the organisation? X 9. The contact details of specific public officials? X 10. A mechanism to request and receive responses to electronic messages and requests for information? X X Total score: 16/20 CATEGORY 2: REQUEST FOR INFORMATION A request for the following information was sent to Water and Sewage Company (WASCO) y Since the outbreak of the COVID-19 pandemic, what has been its impact on: ¾ The daily or basic functions of WASCO? ¾ The information dissemination? ¾ Have there been any reported cases amongst members of staff or their close contacts? ¾ To what extent could you say that WASCO is responsive to the public’s access to information needs? 17