LESOTHO n = 20 9. Yes No Partial Additional information X Did the organisation acknowledge the request for information within 7 days? X 10. Was the information received clear and understandable? Total score: 4/20 8. NATIONAL UNIVERSITY OF LESOTHO CATEGORY 1: WEBSITE www.nul.ls The website contains up-to-date information about the organisation and its operations. It has various interaction and feedback features, although it does not have linked social media sites. n = 20 Yes No Partial Additional information Does the website contain the following: 1. Up-to-date information? X 2. A description of the organisation’s powers and structure, as well as its functions and responsibilities? X 3. A list of laws, acts, etc, issued within the scope of its powers? X 4. Copies of reports, policies or programmes? X 5. Information on budget and expenditure? 6. Information about procurement procedures or signed contracts? 7. Information about vacancy and employment procedures? 8. The address, telephone number, and working hours of the organisation? X 9. The contact details of specific public officials? X 10. A mechanism to request and receive responses to electronic messages and requests for information? X X X X Total score: 16/20 CATEGORY 2: REQUEST FOR INFORMATION A request for the following information was sent to National University of Lesotho (NUL): y 14 Since the outbreak of the COVID-19 pandemic, what has been its impact on: ¾ The daily or basic functions of NUL? ¾ The information dissemination? ¾ Have there been any reported cases amongst members of staff or their close contacts? ¾ To what extent could you say that NUL is responsive to the public’s access to information needs? ¾ Do you have a public response/feedback platform through which to assess the public’s views about you as an organisation? ¾ Do you have active cyberspace platforms – website, social media (such as Facebook, Twitter or Instagram), for people to access information about your services? If so, how effective are they? If not, why? ¾ Do you have a sense of, or idea as to whether, the public is satisfied by the service received from NUL? ¾ On a scale of 1-10, how efficient is NUL in serving the public?