SWAZILAND n = 20 Yes No Additional Information s 6. Did the institution provide written reasons for the refusal of information? (If information was not refused, please contact institution to find out what the policy is in this regard – if they supply written reasons for refusal mark ‘Yes’) 7. Did the institution disclose information about its operations, budgets, structure etc. s 8. Did the authority provide information without questioning the aims and motivations of the applicant? s 9. Did the institution acknowledge your request for information within 7 days? s Information was provided and this is linked to what is obtainable on the government website. The Commission is housed under the Ministry of Justice. The request was acknowledged on the same day s 10. Was the information received clear and understandable? The absence of reports remains a challenge Total Score: 12/20 Part 2: Request for oral information Oral questions asked of the Commission of Human Rights and Public Administration Integrity: 1. Does the HRC give sessions on civic education? 2. Does the HRC compile records on MPs’ company interests, such as a ‘declaration registrar’, and other interests and is this information made public? 3. How does HRC use social media to promote human rights? n = 20 Yes No Additional Information s 1. Is there an official designated to take and respond to information requests? (Please state title of officials in ‘Additional Information’) All information requests are handled by the chairperson since the institution has limited staff 2. Did the institution reply within 21 days? (If less than 7 please state in ‘Additional Information’) s 3. Did the institution respond to your oral request for information? s The chairperson responded to oral requests 4. Did the person dealing with your request have a friendly and helpful attitude? s The secretary found at the office was friendly 5. Did officials provide reasonable advice and assistance when seeking information? s 6. Did the institution provide all of the information requested? (If partially please mark ‘No’, and indicate in ‘Additional Information’ how much of the information requested was supplied) s The institution did not have reports to support the responses 7. Did the institution provide written reasons for the refusal of information? (If information was not refused, please contact institution to find out what the policy is in this regard – if they supply written reasons for refusal mark ‘Yes’) s Information was provided, and there was no mention of any limitations to access to information 8. Did the institution disclose information about its operations, budgets, structure etc. s During the oral interview 9. Did the institution acknowledge your request for information within 7 days? s It was acknowledged on the same day 10. Was the information received clear and understandable? s The information was clear, however it could have been better if there were reports to support it Total Score: 14/20 87