BOTSWANA CATEGORY 2: REQUESTS FOR INFORMATION The following questions were sent to Office of the Ombudsman: 1. How many cases does the Ombudsman handle in a month and what is the most common? 2. Does the Ombudsman disaggregate cases according to gender, age, and departments? If so, can we have access to the latest report? 3. How much does the Ombudsman get from the Ministry’s budget? 4. What is the relationship between the Ombudsman Office and the Executive? n = 20 1. Is there an official designated to take and respond to information requests? Yes No • 3. Did the institution respond to the request for information? • 4. Does the authority publish their procedures for dealing with information requests? • 5. Did the institution provide all of the information requested? • 6. Does the institution provide written reasons for the refusal of information? • 7. Did the institution disclose information about its operations, budgets, structure etc. • 8. Did the authority provide information without questioning the aims and motivations of the applicant? • 9. Did the institution acknowledge your request for information within 7 days? Total Score: 3/20 20 Additional Information • 2. Did the institution reply within 21 days? 10. Was the information received clear and understandable? Partial There was no response. On follow up the officer was unavailable. • •