BOTSWANA n = 20 Yes No Partial • 1. Is there an official designated to take and respond to information requests? 2. Did the institution reply within 21 days? • 3. Did the institution respond to the request for information? • 4. Does the authority publish their procedures for dealing with information requests? • 5. Did the institution provide all of the information requested? • 6. Does the institution provide written reasons for the refusal of information? • 7. Did the institution disclose information about its operations, budgets, structure etc. • 8. Did the authority provide information without questioning the aims and motivations of the applicant? • 9. Did the institution acknowledge your request for information within 7 days? Additional Information There are officers but the experience during this survey was that they attempt to block the release of information. • 10. Was the information received clear and understandable? • Total Score: 3/20 8. Office of the Ombudsman Category 1: Website http://www.gov.bw/en/Ministries--Authorities/Ministries/Office-of-the-Ombudsman-of-Botswana/Tools-Services/Ministry-Directory/Departments/Office-of-the-Ombudsman/ This site is also located in the government portal. There is little done to upgrade or improve the site. The interactive feature on the website is not responsive. There is very little information. The Office has a Facebook page where announcements and decisions on cases are posted. It carries a following of less than 1000 (891 at the time of the analysis) and this is a sign that more needs to be done by the Office to engage with the public. n = 20 Yes No Partial 1. Does this website contain up to date information? • Additional Information The FB page is active. 2. Does the website contain the following: a) A description of its powers, as well as data on the organisational structure, the functions, and the responsibilities of the administration? • b) A list of laws, Acts etc. issued within the scope of its powers? c) Reports, policies, programmes? • • d) Budget and expenditure? • e) Information about procurement procedures, signed contracts? • f) Vacancy and employment procedures? • g) The address, telephone number, and working hours of the institution? • h) The contact details of specific public officials? • i) A mechanism to request and receive a response to electronic messages and requests for information? • Total Score: 9/20 19