ZIMBABWE n = 20 Yes No Additional Information s 8. Did the authority provide information without questioning the aims and motivations of the applicant? No information was given, they kept referring us to a higher authority. However they never questioned our motives for requesting information. s 9. Did the institution acknowledge your request for information within 7 days? s 10. Was the information received clear and understandable? Total Score: 4/20 Part 2: Request for oral information Questions as per written request. n = 20 No 1. Is there an official designated to take and respond to information requests? (Please state title of officials in ‘Additional Information’) s 2. Did the institution reply within 21 days? (If less than 7 please state in ‘Additional Information’) s 3. Did the institution respond to your oral request for information? s 4. Did the person dealing with your request have a friendly and helpful attitude? s Additional Information 5. Did officials provide reasonable advice and assistance when seeking information? s 6. Did the institution provide all of the information requested? (If partially please mark ‘No’, and indicate in ‘Additional Information’ how much of the information requested was supplied) s 7. Did the institution provide written reasons for the refusal of information? (If information was not refused, please contact institution to find out what the policy is in this regard – if they supply written reasons for refusal mark ‘Yes’) s 8. Did the institution disclose information about its operations, budgets, structure etc. s 9. Did the institution acknowledge your request for information within 7 days? s 10. Was the information received clear and understandable? s Total Score: 12/20 140 Yes