ZIMBABWE n = 20 Yes No Additional Information 8. Did the authority provide information without questioning the aims and motivations of the applicant? s 9. Did the institution acknowledge your request for information within 7 days? s 10. Was the information received clear and understandable? s Total Score: 4/20 Part 2: Request for oral information Questions as per written request. The following additional questions was asked of ZINARA: 1) What were the actual allocations disbursed to urban local authorities for road maintenance in 2013? n = 20 Yes No 1. Is there an official designated to take and respond to information requests? (Please state title of officials in ‘Additional Information’) s 2. Did the institution reply within 21 days? (If less than 7 please state in ‘Additional Information’) s Additional Information There is a Public Relations officer, but the researcher was referred to an engineer in the organisation, Mr. Juma s 3. Did the institution respond to your oral request for information? s 4. Did the person dealing with your request have a friendly and helpful attitude? 5. Did officials provide reasonable advice and assistance when seeking information? s 6. Did the institution provide all of the information requested? (If partially please mark ‘No’, and indicate in ‘Additional Information’ how much of the information requested was supplied) s 7. Did the institution provide written reasons for the refusal of information? (If information was not refused, please contact institution to find out what the policy is in this regard – if they supply written reasons for refusal mark ‘Yes’) s 8. Did the institution disclose information about its operations, budgets, structure etc. s 9. Did the institution acknowledge your request for information within 7 days? s 10. Was the information received clear and understandable? s Total Score: 10/20 8. Central Mechanical Equipment Department (CMED) CATEGORY 1: WEBSITE http://www.cmed.co.zw/ The website has clear content management problems. It does not show any useful information except for the department’s vision and mission, and the services it offers the public. It is not regularly updated. n = 20 1. Does this website contain up to date information? Yes No Partial Additional Information s 2. Does the website contain the following: a) A description of its powers, as well as data on the organisational structure, the functions, and the responsibilities of the administration? s b) A list of laws, Acts etc. issued within the scope of its powers? s c) Reports, policies, programs? s d) Budget and expenditure? s 135