No. 34 77 Communications (a) disputes between or among licensees; (b) disputes between licensees and the public involving alleged breaches of the Act, regulations, rules or licences; (c) disputes between, or complaints relating to, licensees and consumers; and (d) disputes relating to agreements between or among licensees. (4) The Authority may, where necessary, make representations to the licensee on behalf of the complainant or to the complainant on behalf of the licensee, as the Authority may deem appropriate. (5) For the purposes of dealing with consumer complaints, the Authority shall establish a dedicated unit that shall receive and follow up on complaints from consumers. (6) The Authority shall adopt rules and procedures on handling complaints or disputes referred to it under this Act. 172__(1) when presented with a dispute, the Authority shall, wherever practicable, apply conciliation, mediation and alternative dispute resolution techniques in resolving the dispute. (2) The Authority shall establish and maintain a procedure by which any matter which__ dispute resolution techniques (a) relates to the provision of communications service; (b) has not, after allowing reasonable period, been resolved between a consumer and a communications service provider; and (c) in relation to which the Authority has been requested to act by a consumer, may be resolved in an effective, timely, fair and relatively cheap manner. (3) The Authority may intervene at the request of any party in order to resolve any dispute between holders of licence to offer communications services. 173.__(1) where the Authority is satisfied that a person has breached or is likely to breach any requirement under this Act, the Authority shall make an appropriate order against that person. (2) The order made by the Authority under subsection (1) may include any of the following__ (a) a compliance order requiring the person to comply with the provisions of this Act; (b) a cease and desist order requiring a person to stop or refrain from doing an act which is in contravention of this Act; Compliance orders