_______ SCHEDULE _______ STANDARD ON FIXED NETWORK PERFORMANCE The Network Performance shall be measured based on the following criteria(a) network latency- network latency from the broadband customer to all connections within the local broadband network shall be no more than 85ms, 95% of the time during busy hours; (b) throughput or bandwidth utilization- throughput or bandwidth utilization between the customer and the nearest serving local node shall be no less than 70% of the subscribed level for 95% of the time during busy hours; both for the purposes of uploading and downloading; (c) packet loss- packet loss shall not exceed 1%. Packet loss is measured by averaging sample measurements over the reporting period, and (d) network service availability shall be 99% for all users and easurement of the standard is described by the ratio: Network service availability is equal to (total operational hours over the given period minus total downtime over the given period) of the total operational hours over the given period. Dar es Salaam, 3rd September 2005 MARK J. MWANDOSYA Minister for Communications and Transport 8