service to be provided to the customers and shall be presented to the Authority bi-annually for recording and publishing. (2) Complete and accurate records of installation orders shall be maintained by the relevant Network Service Provider in the form and format as may be prescribed by the Authority from time to time. (3) Each report shall be accompanied by a declaration signed by an officer of the Network Service Provider duly authorized by the board of directors, stating that the report is true and accurate. (4) The reports shall be submitted to the Authority not later than six weeks after 30th June of each year for reporting period of January to June, and 31st December of each year for reporting period of July to December, respectively. Purpose of laying down quality of service parameters 8. The purpose of laying down Quality of Service Parameters shall be to: (a) (b) (c) Compliance with radio frequency plan ensure customer satisfaction by laying down norms of network performance, which the service provider is required to achieve by proper dimensioning of his network; measure the quality of Service from time to time and to compare that with the specified norms so as to monitor the level of performance, provided by various service providers; and protect the interests of subscribers of the internet services. 9.-(1) The licensee shall abide by, and apply the frequency plan as prescribed by the Authority from time to time. (2) Prior to the frequency plan being prescribed by the Authority, the licensee and the Authority shall consult with each other with respect to(a) the arrangement for the allocation and re-allocation of frequency within the initial frequency plan; and (b) any development of, or additions to, or replacement of the initial frequency plan. (3) The Authority shall not prescribe a new frequency plan until it has given at least three months notice to the licensee. 6