ZIMBABWE n = 20 9. Yes No Partial Additional information X The contact details of specific public officials? 10. A mechanism to request and receive responses to electronic messages and requests for information? X A 24/7 call centre, a WhatsApp platform and a client feedback register. Total score: 10/20 CATEGORY 2: REQUEST FOR INFORMATION The following questions were sent to the Zimbabwe National Water Authority: Section 328 of National Development Strategy 1 (NDS1) targets drilling 35,000 boreholes nationally in rural areas. We would like to know: ¾ How many boreholes have been drilled as of 31 May 2023 per each district in Zimbabwe? ¾ What is the current number of functional boreholes in the country per district? ¾ What mechanisms are in place to prevent the over-draining/depletion of the underground water due to the 35,000-borehole drilling target? ¾ What financing mechanisms are in place to ensure the maintenance of the boreholes drilled under NDS1? y n = 20 Yes 1. Is there an official, who is designated to take and respond to information requests? X 2. Did the organisation reply within 21 days? X 3. Did the organisation respond to the request for information? X 4. Does the organisation publish their procedures for handling information requests? X 5. Did the organisation provide all of the requested information? X 6. Did the organisation provide written reasons for the refusal of information? X 7. Did the organisation disclose information about its operations, budgets, structure, etc. 8. Did the authority provide information without questioning the aims and motivations of the applicant? X 9. Did the organisation acknowledge the request for information within 7 days? X 10. Was the information received clear and understandable? No Partial Additional information The request was granted within seven days. Yes, under the client service charter (About Us corporate governance tab). The request for information was granted. X Yes, through a telephone call. X Total score: 18/20 124