ZIMBABWE n = 20 Yes Partial Additional information X 7. Did the organisation disclose information about its operations, budgets, structure, etc. 8. Did the authority provide information without questioning the aims and motivations of the applicant? X 9. Did the organisation acknowledge the request for information within 7 days? X 10. Was the information received clear and understandable? No X Total score: 14/20 9. ZIMBABWE NATIONAL WATER AUTHORITY CATEGORY 1: WEBSITE ANALYSIS http://zinwa.co.zw/ The website is basic and easy to navigate. It lists the working hours of the authority. Only the Dam Levels tab is updated regularly. The Projects tab does not have information on the projects being implemented. Instead, there are pictures with no captions. The portal also has the water connection application form and the online client feedback form, which can also be used as the complaint or request form. The authority has vibrant social media platforms with Instagram, Linkedin, X and Facebook accounts. n = 20 Yes No Partial Additional information Does the website contain the following: 1. Up-to-date information? X 2. A description of the organisation’s powers and structure, as well as its functions and responsibilities? X 3. A list of laws, acts, etc, issued within the scope of its powers? X The portal does not have a standalone section with a list of laws; nonetheless, some laws are listed in the board charter and client service charter (under the About Us corporate governance tab). 4. Copies of reports, policies or programmes? X The site only has one Annual Integrated Report from 2021. However, it also has the current (2023) Agency Whole of Government Performance Management System Report: Period 2023. 5. Information on budget and expenditure? X 6. Information about procurement procedures or signed contracts? X 7. Information about vacancy and employment procedures? X 8. The address, telephone number, and working hours of the organisation? 123 X This is the only institution with working hours displayed on the website. It also has a decentralised catchment area and contact details.