ZIMBABWE n = 20 Yes No Partial Additional information X 10. A mechanism to request and receive responses to electronic messages and requests for information? Total score: 9/20 CATEGORY 2: REQUEST FOR INFORMATION The following questions were sent to POTRAZ: A community in Matobo Ward 15 does not have cellphone reception/network, and the community members have to climb mountains (risking their lives) to access the network. We seek to access information on: ¾ What plans does POTRAZ have to assist such a community with better network coverage? ¾ What mechanisms are in place to ensure that all rural communities of Zimbabwe with reception problems such as this one can access cell phone coverage? ¾ Which rural communities with network challenges are in the POTRAZ action plan within the year? y n = 20 Yes No Partial Additional information 1. Is there an official, who is designated to take and respond to information requests? X 2. Did the organisation reply within 21 days? X 3. Did the organisation respond to the request for information? X 4. Does the organisation publish their procedures for handling information requests? X 5. Did the organisation provide all of the requested information? X 6. Did the organisation provide written reasons for the refusal of information? X 7. Did the organisation disclose information about its operations, budgets, structure, etc. X 8. Did the authority provide information without questioning the aims and motivations of the applicant? X The authority did not respond to the request for information. 9. Did the organisation acknowledge the request for information within 7 days? X The information request letter was stamped. X The request for information was not granted. 10. Was the information received clear and understandable? The regulator highlighted that they do not have an information officer. Total score: 0/20 121