Yes No 4. Copies of reports, policies or programmes? X 5. Information on budget and expenditure? X 6. Information about procurement procedures or signed contracts? X 7. Information about vacancy and employment procedures? X 8. The address, telephone number, and working hours of the organisation? 9. The contact details of specific public officials? Partial Additional information X Working hours not provided. X Facebook page allows for messaging. X 10. A mechanism to request and receive responses to electronic messages and requests for information? Total score: 3/20 CATEGORY 2: REQUEST FOR INFORMATION A request for the following information was sent to the Mzuzu City Council: What notable challenges is the Mzuzu City Council facing in the enforcement of COVID-19 preventive measures? What is the council doing to deal with the challenge of street vending? How often does the council update its website and social media platforms? What is the Mzuzu City Council’s 2020-2021 budget and how much has been allocated to road construction? How much did the council generate through city rates and other revenue-generating initiatives during the 20192020 financial year? y y y y y n = 20 Yes No X 1. Is there an official, who is designated to take and respond to information requests? 2. Did the organisation reply within 21 days? X 3. Did the organisation respond to the request for information? X 4. Does the organisation publish their procedures for handling information requests? X 5. Did the organisation provide all of the requested information? X 6. Did the organisation provide written reasons for the refusal of information? X 7. Did the organisation disclose information about its operations, budgets, structure, etc. X 8. Did the authority provide information without questioning the aims and motivations of the applicant? X 9. Did the organisation acknowledge the request for information within 7 days? X 10. Was the information received clear and understandable? Partial Additional information Public Relations Officer X Total score: 2/20 RETURN TO CONTENTS PAGE 77 MALAWI n = 20