Yes No 1. Is there an official, who is designated to take and respond to information requests? X 2. Did the organisation reply within 21 days? X 3. Did the organisation respond to the request for information? X 4. Does the organisation publish their procedures for handling information requests? X 5. Did the organisation provide all of the requested information? X 6. Did the organisation provide written reasons for the refusal of information? 7. Did the organisation disclose information about its operations, budgets, structure, etc. 8. Did the authority provide information without questioning the aims and motivations of the applicant? 9. Did the organisation acknowledge the request for information within 7 days? Partial X Additional information Written reasons were not provided. However, it was telephonically communicated that the initial request had not been received. The Town Clerk recommended that the request be emailed. X X X 10. Was the information received clear and understandable? X Total score: 6/20 3. ENVIRONMENTAL MANAGEMENT AGENCY CATEGORY 1: WEBSITE www.ema.co.zw The institution has a partially up-to-date website and is active on social media platforms. n = 20 Yes No Partial Does the website contain the following: X 1. Up-to-date information? 2. A description of the organisation’s powers and structure, as well as its functions and responsibilities? X 3. A list of laws, acts, etc, issued within the scope of its powers? X 4. Copies of reports, policies or programmes? X 5. Information on budget and expenditure? X 6. Information about procurement procedures or signed contracts? X RETURN TO CONTENTS PAGE 186 Additional information ZIMBABWE n = 20