TANZANIA n = 20 Yes No Partial Additional Information • e) Information about procurement procedures and/or signed contracts? • f) Vacancy and employment procedures? The “Career” section is empty. • g) The address, telephone numbers and working hours of the institution? • h) The contact details of specific public officials? • i) A mechanism to request and receive a response to electronic messages and requests for information? A customer support mechanism with a complaints option is available to customers. Total Score: 14/20 CATEGORY 2: REQUESTS FOR INFORMATION The following questions were sent to TANESCO: 1. Out-of-service electric posts pose a security concern to many neighbourhoods around the country. How are you addressing this problem? 2. Local customers are complaining about exorbitant rates; they claim they are being charged the same fees as major consumers of electricity, such as factories and industries. How do you address these matters? 3. Potential customers pay for service lines as well as meters, but there have been complaints that it takes a long time to get connected. What plans do you have to get this sorted out? 4. To what extent (in percentage) can your company solve the power outage crisis that seems to be a norm in the country? 5. Despite the fact that you have the international certificate for service delivery (ISO), how much can you boast when it comes to service delivery? 6. How much of the 2018/19 budget has been allocated to improve the quality of service delivery across the country? n = 20 1. Is there an official designated to take and respond to information requests? Yes No Partial Additional Information • 2. Did the institution reply within 21 days? • 3. Did the institution respond to the request for information? • 4. Does the authority publish their procedures for dealing with information requests? • 5. Did the institution provide all of the information requested? • 6. Does the institution provide written reasons for the refusal of information? • 7. Did the institution disclose information about its operations, budgets, structure etc? • 8. Did the authority provide information without questioning the aims and motivations of the applicant? • 9. Did the institution acknowledge your request for information within 7 days? • 10. Was the information received clear and understandable? • Total Score: 2/20 79