(2) Where an entity does not hold the information in the requested language, the entity concerned shall endeavour to translate it into the requested language and may recover the reasonable costs of the translation from the applicant As part of its annual Transparency Assessment Index of the most open and most closed public institutions, in 2021 MISA Zimbabwe identified 10 institutions and worked with Community Based Organisations to make information requests to the public institutions. The process was monitored in line with provisions of the Freedom of Information Act. The public institutions under review were thus expected to acknowledge receipt of information requests within seven (7) days and provide a written response of the requested information within 21 working days. Public institutions that failed to do this were deemed to have declined to provide information. Some of the dissatisfied citizens approached the Zimbabwe Media Commission for recourse as provided for by the law. On the other hand, MISA Zimbabwe also monitored the websites of the institutions under review as well as the social media utilisation and activities of the institutions. This was particularly relevant in this Covid-19 environment as most people were working from home as part of measures to curb the spread of the virus. The following public institutions were surveyed: 1. Bulawayo City Council 2. Empower Bank 3. Harare City Council 4. Lupane Local Board 5. Ministry of Environment, Climate Change, Tourism and Hospitality Industry 6. Ministry of Information, Publicity and Broadcasting Services 7. Ministry of Health and Child Care 16