Yes No Partial Additional information X 1. Is there an official, who is designated to take and respond to information requests? 2. Did the organisation reply within 21 days? X 3. Did the organisation respond to the request for information? X 4. Does the organisation publish their procedures for handling information requests? X 5. Did the organisation provide all of the requested information? X 6. Did the organisation provide written reasons for the refusal of information? X 7. Did the organisation disclose information about its operations, budgets, structure, etc. X 8. Did the authority provide information without questioning the aims and motivations of the applicant? X 9. Did the organisation acknowledge the request for information within 7 days? X X 10. Was the information received clear and understandable? Total score: 6/20 10. WATER UTILITIES CORPORATION CATEGORY 1: WEBSITE www.wuc.bw The website is up-to-date and has adequate information. It has a frequently-asked-questions section, however, it does not include budgets, procedures or contracts. Its customer service section is not interactive. n = 20 Yes No Partial Does the website contain the following: 1. Up-to-date information? X 2. A description of the organisation’s powers and structure, as well as its functions and responsibilities? X 3. A list of laws, acts, etc, issued within the scope of its powers? X 4. Copies of reports, policies or programmes? X 5. Information on budget and expenditure? 6. Information about procurement procedures or signed contracts? 7. Information about vacancy and employment procedures? X 8. The address, telephone number, and working hours of the organisation? X RETURN TO CONTENTS PAGE X 20 X Additional information BOTSWANA n = 20