Final Draft/Rev.5 Authority, where it intends to investigate(a) alleged non-compliance with the Act or with licence conditions; or (b) any complaint relating to the licensee's failure or refusal to deal with any complaint, or the unsatisfactory handling of any complaint, by a member of the public. (7) The Authority may, where necessary, order a licensee to broadcast an apology, correction or retraction, in such terms as the Authority may specify. Online content service 32. (1) The Authority shall develop codes of practice for the provision of online content services and the service providers shall be required to adhere to it. (2) The Authority may issue a take down notice to the service providers if the Authority is satisfied that the material they are hosting is unlawful or prohibited material and it does not comply with the code of practice. PART III - Telecommunications General obligation Numbering and addressing system 33. Every licensee shall (a) operate its telecommunications system or provide its telecommunications service in accordance with international telecommunication treaties and conventions which are binding on Botswana; (b) take the necessary measures to ensure telecommunications services availability in the case of war or other crisis or emergency; and (c) take the necessary measures to ensure conveyance of emergency calls and related information at all times. 34. (1) Every licensee shall comply with such numbering and addressing system as is determined by the Authority. (2) The Authority shall allocate, to each licensee, a number or address capacity which the Authority considers reasonable taking into account the following (a) the number of subscribers which the Authority has forecast; (b) the need for operator codes; and (c) any other relevant factor. 18