Final Draft/Rev.5 Restrictions on dealing with foreign Governments 29. A licensee shall not acquire any licence, right, privilege or concession from a foreign Government, or enter into any agreement with such Government, without the approval of the Authority. Broadcasting licensing framework 30. The Authority shall develop a broadcasting licensing framework to inform the classification and categories of licences by the Minister for both commercial and non-commercial broadcasting services. Complaints 31. (1) A licensee shall establish and publish procedures to investigate and deal with complaints from members of the public. (2) A licensee shall submit to the Authority(a) before such licensee begins its operation, the procedures established under subregulation (1) and the names and addresses of the persons designated to handle complaints; (b) any changes in the complaint procedures within 7 days of the change being made. (3) A licensee shall broadcast information on the procedure for lodging complaints at least three times per week, during prime-time. (4) Where a complaint is made to a licensee, the licensee shall advise the complainant of his or her right to refer the complaint to the Authority when dissatisfied with the licensee's response thereto. (5) Where a complaint is referred to the Authority, a licensee shall upon request(a) submit, any recordings or documentation required by the Authority; (b) respond to queries from the Authority relating to allegations of non-compliance with the Act or with licence conditions; (c) submit, to the Authority, written reports or written responses to allegations of non-compliance with the Act or with licence conditions; and (d) appear, before the Authority during the adjudication of any complaint or investigation into any alleged noncompliance with the Act or with licence conditions. (6) The Authority shall invite a licensee to make written or oral representations within such period as may be specified by the 17