SWAZILAND 5. Swaziland Revenue Authority (SRA) Category 1 - WEBSITE www.sra.org.sz The website has helpful information about the SRA; it has a call centre and a toll free number for fraud related matters as well as useful links to online payment mechanisms, and public announcements. However, information on budget and expenditure is missing. n = 20 1. Does this website contain up to date information? Yes No Partial • Additional Information The website is updated weekly, monthly and sometimes daily 2. Does the website contain: a) A description of its powers as well as data on the organizational structure, the functions, and the responsibilities of the administration? • b) A list of laws, acts etc. issued within the scope of its powers? • c) Reports, policies, programs? • • d) Budget and expenditure? • e) Information about procurement procedures, signed contracts? f) Vacancies and employment procedures? No signed contracts • • g) The name, the address, the telephone number and the working hours of the respective institution? h) The contact details of public officials? • i) A mechanism to request and receive a response to electronic messages and requests for information? • There is a toll free number and Email Total Score: 16/20 Category 2- Requests for Information The following questions were sent to the SRA: 1. Does your office have an information desk or officer? 2. Does your office have a website? 3. If so, how often is your website updated, and who is in charge of your website? 4. There have been a number of complaints with the SRA employees. What is the SRA doing to solve that problem? 70