SWAZILAND
Part 1: Requests for written information
n = 20
Yes
No
Additional Information
1.Is there an official designated to take and respond to information request? {Please
state the title of the official in ‘Additional Information’)
•
Permanent Secretary
2.Did the institution reply within 21 days? (If less than seven please state in ‘Additional
Information’)
•
After 5 days
3. Did the institution respond to your request for information?
•
4. Did the person dealing with your request have a friendly and helpful attitude?
•
No oral interview conducted
5. Did the official provide reasonable advice and assistance when seeking information?
•
The official said the questionnaire received
was missing and asked for a second one
to be emailed directly to him
6. Did officials provide all of the information requested? (If partial please mark ‘No’ and
indicate in ‘Additional Information’ how much of the information requested was
supplied)
•
Question 3 & 5 were not answered clearly
7. Did the institution provide written reasons for refusal of information? (If information
was not refused, please contact the institution to find out what the policy is in this
regard – if the institution supplies written reasons for refusal mark ‘Yes’)
•
The official said over phone that they
could not give answers to a person they
have not identified. Whether he meant
in his personal capacity or official, he did
not clarify.
8. Did the institution disclose information about its operations, budget, structure etc.
•
9. Did the institution acknowledge your request for information within 7 days?
•
•
10. Was the information received clear and understandable?
Two answers were not specific, one on the
website, and glory talk of achievements
with no tangible results for question 5
Total Score: 6/20
Part 2: Oral request for information
n = 20
1.Is there an official designated to take and respond to information request? {Please
state the title of the official in ‘Additional Information’)
Yes
No
Additional Information
•
The Principal Secretary
2.Did the institution reply within 21 days? (If less than seven please state in ‘Additional
Information’)
•
3. Did the institution respond to your oral request for information?
•
4. Did the person dealing with your request have a friendly and helpful attitude?
•
5. Did the official provide reasonable advice and assistance when seeking information?
•
6. Did officials provide all of the information requested? (If partial please mark ‘No’ and
indicate in ‘Additional Information’ how much of the information requested was
supplied)
•
None
7. Did the institution provide written reasons for refusal of information? (If information
was not refused, please contact the institution to find out what the policy is in this
regard – if the institution supplies written reasons for refusal mark ‘Yes’)
•
Reasons were given orally, over the
phone.
8. Did the institution disclose information about its operations, budget, structure etc.
•
9. Did the institution acknowledge your request for information within 7 days?
•
10. Was the information received clear and understandable?
•
When called, the official, PS, could
not answer. During a further follow
up, the researcher went to the office
immediately after a telephone call. The
PS was not in office despite saying he
was.
There was no response.
Total Score: 2/20
69