Swaziland ZAMBIA SUMMARY OF KEY FINDINGS Category 1: Website analysis • • • • • • All institutions, with the exception the Ministry of Youth and Sport, have websites. The Ministry of Youth and Sport however, has a Facebook page, which is not regularly updated. The aforementioned institution has performed poorly in this regard. Five (5) of the selected institutions have social media pages/sites. The National Pension Scheme Authority, Ministry of Community Development Mother and Child Health and the Office of the Auditor General do not have social media sites. The Anti-Corruption Commission’s website sometimes redirects to another government site. Institutional websites do not contain information about working hours and most of them do not have information on budgets and expenditure. The Energy Regulation Board’s website is updated regularly and the Ministry of Community Development, Mother and Child Health has the most appealing website, though it is not updated regularly. The Office of the Auditor General would do well to invest in a vibrant and up-to-date website. The current arrangement is rather dull. • Institutions that were very helpful were the Public Service Commission, the National Pension Scheme Authority, the Ministry of Youth and the Office of the Auditor General. The researcher faced little or no challenges when dealing with the aforementioned institutions. Category 2: Requests for information • • • • All institutions acknowledged receiving the requests for information and promised to respond. Of the eight (8), five (5) responded to the requests while three (3) did not. The ones that never responded did not give reasons for not doing so. Institutions that never responded are the Energy Regulation Board, the Ministry of Community Development, Mother and Child Health, and the Ministry of Health. The Ministry of Community Development, Mother and Child Health seemed to have challenges keeping track of correspondence. The researcher had to re-submit a new written request for information. The Anti-Corruption Commission was the last institution to respond to the request for information. The researcher was told that the reply took long to be delivered because of the processes involved when it comes to responding to such requests. The Ministry of Youth and Sport was the first to respond to the request for information. The Ministry’s Youth Development Officer called the researcher and responded to the request verbally. He also disclosed that the institution was working on creating a website. 91