SWAZILAND CATEGORY 2: REQUESTS FOR INFORMATION The following questions were sent to Financial Services Regulatory Authority: 1. Do you have a communication strategy as FSRA? 2. Does the FSRA have a website? 3. If so, how often is your website updated? Who is in charge of your website? 4. How would you describe the relationship between the Ministry and media? 5. What is the FSRA doing to ensure that Swazis are protected from fly-by-night financial services schemes? 6. How does the FSRA help Swazi citizens recover their hard-earned monies invested in dubious financial services institutions? n = 20 Yes No Partial Additional Information • 1. Is there an official designated to take and respond to information requests? 2. Did the institution reply within 21 days? • 3. Did the institution respond to the request for information? • 4. Does the authority publish their procedures for dealing with information requests? • 5. Did the institution provide all of the information requested? • 6. Did the institution provide written reasons for the refusal of information? • 7. Did the institution disclose information about its operations, budgets, structure etc. • 8. Did the authority provide information without questioning the aims and motivations of the applicant? • 9. Did the institution acknowledge your request for information within 7 days? • 10. Was the information received clear and understandable? No budget information and structure. • Total Score: 11/20 7. Swaziland Communications Commission Category 1: Website http://www.sccom.org.sz The website contains up-to-date information and is more informative and professionally designed. n = 20 1. Does this website contain up to date information? Yes No Partial Additional Information • 2. Does the website contain the following: a) A description of its powers, as well as data on the organisational structure, the functions, and the responsibilities of the administration? • b) A list of laws, Acts etc. issued within the scope of its powers? • c) Reports, policies, programmes? • d) Budget and expenditure? • e) Information about procurement procedures, signed contracts? • No information on signed contracts. f) Vacancy and employment procedures? • No information on employment procedures. g) The address, telephone number, and working hours of the institution? • Working hours not mentioned. h) The contact details of specific public officials? •