MOZAMBIQUE SUMMARY OF THE MAIN FINDINGS Category 1: Online Presence • • • • Most of the institutions have a weak or limited online presence. Websites mostly have general information and news but very little information on the activities and the financial affairs of the institution. There is no process in place to govern the updating of information, which is done in an ad hoc manner. The impression is that the institutions do not see their websites as a tool to interact with the public. Category 2: Response to requests for information • • • • Most institutions have an area for the archiving and storage of information, however, the information is usually very old and is not regularly updated. Most institutions do not have dedicated staff to respond to requests for information. In most cases, it is the communications and public relations staff that are roped in to handle these activities. Although only three institutions responded to the requests for information, it was clear from the interviews that the silence was not due to unwillingness, but rather to a lack of organisational structures and clear delegation of responsibilities. A culture of secrecy still exists and, more importantly, an inability to locate and present the requested information. THE MOST OPEN PUBLIC INSTITUTION IN MOZAMBIQUE Contrary to last year’s assessment, in which two institutions reached 50% of the possible maximum score, in this year’s study, not a single institution managed to reach 50% or more. With 19 points (47%), the Serviço Nacional de Identificação Civil was this year’s most open institution. It was handicapped in the website category, as it does not have its own online presence and depends on the website of the Ministry of the Interior. Nonetheless, even though it scored below 50% and did not respond to all questions, it is bestowed with the Golden Key Award 2018, in recognition of its effort and best practices in the public service. 58 THE MOST SECRETIVE PUBLIC INSTITUTION IN MOZAMBIQUE On the basis of the results, we conclude that the overwhelming majority of the institutions evaluated deserve the Golden Padlock Award. However, two organisations in particular scored extremely low attaining 0 points for the website section of the study. These are the Instituto Nacional de Transportes Terrestres (National Institute of Land Transport) and the Município da Cidade da Matola (Matola City Municipality). Like many others, these two institutions lack a strong web presence. The National Institute of Land Transport has two sites, but these are being used only for management tools for drivers’ licences. The Matola City Municipality’s website is not live, as it did not keep up with payments for its web hosting services. All things considered, the Matola City Municipality is thus awarded the 2018 Golden Padlock Award.